At The Real Japan (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website (https://the-realjapan.com) or contact us via email, phone, or online forms.
1. Information We Collect
We may collect the following types of personal information:
Contact Details: Name, email address, phone number.
Booking Information: Travel dates, destination preferences, group size.
Payment Details: Credit/debit card information (processed securely via third-party payment processors).
Website Usage: IP address, browser type, operating system, and site activity via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Process and manage your tour bookings.
Respond to your inquiries or support requests.
Send confirmations, updates, and essential travel information.
Improve our website and tailor our services.
Comply with legal obligations or resolve disputes.
3. Sharing Your Information
We do not sell or rent your information to third parties. We may share your data only with:
Service Providers: Trusted partners (e.g., drivers, tour guides, booking platforms) who assist in delivering your travel experience.
Payment Processors: To securely handle your payment transactions.
Legal Authorities: When required by law or to protect our legal rights.
4. Data Protection and Security
We implement robust security measures to safeguard your personal information, including encryption, firewalls, and access controls. However, no system is 100% secure. We encourage you to take precautions when sharing sensitive data online.
5. Your Rights
You have the right to:
Access, update, or correct your personal information.
Request deletion of your data.
Withdraw consent or opt out of communications.
File a complaint with a data protection authority if your privacy rights are violated.
To make any of these requests, contact us at:
📧 tours@the-realjapan.com
📞 +44-7380-889586 | We’re available for WhatsApp calls from 7:00 AM to 9:00 PM (Tokyo Time, GMT+9).
Text messages are welcome 24/7, 365 days a year!
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some site features may not function properly as a result.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.
8. Updates to This Policy
We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
The Real Japan
🌐 https://the-realjapan.com
📧 tours@the-realjapan.com
📞 +44-7380-889586
📍The Real Japan GINZA, TOKYO JAPAN
